Contact Heron Ridge Water Restoration

How do you keep water damage from spreading before help arrives?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• For a leaking washer or dishwasher, close the valve that feeds it. For a break you can't see, use the main valve, which slab homes often have near the water heater.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What should you have ready when you call Heron Ridge Water Restoration?

A few details on the first call help the crew plan the visit before they leave.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Which rooms are wet and whether water has spread under baseboards or into closets.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• About how old the house is. A lot of homes in Heron Ridge date from the 2000s, and older plumbing changes what the crew checks first.
• If the water came from the unit above or next door, so we know whose plumbing to look at.
• The name of your insurance company, if you've already decided to file.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Heron Ridge home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Before anything is moved or removed, the crew documents the damage with photos and moisture readings for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

You'll see the photo report and the readings, and the crew will explain what they found so you can decide with your insurance company.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

What should the crew know about homes in Heron Ridge?

Homes in Heron Ridge are mostly from the 2000s, and in newer houses water damage usually traces back to an appliance or a sump pump. Slab homes are common here, and a leak in one room can wick into the next through the flooring and the bottom of the drywall. Heavy rain raises groundwater here, and that can push water through basement floors and walls. Cold snaps split pipes in exterior walls and unheated spaces, and the leak often shows up when the pipe thaws. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Heron Ridge can call this number?

Homeowners in these parts of Heron Ridge use this page:

• Heron Ridge · built mostly in the 2000s, many on slabs
• Heron Ridge 55+ Patio Home Section · homes from the 2000s, slab homes are common
• Center Grove · built mostly in the 1980s to 2000s, many with finished basements
• New Whiteland / Whiteland · much of it from the 1970s to 1980s

Calls from nearby Highland Park, Cobblestone, Hunting Creek, Stones Crossing, Honey Creek, Hickory Ridge Village, Sheffield Park and Glen Oaks Commons reach the same team. For addresses near the edge of the service area, call and the team will check whether a crew can get there. You can read more about water damage restoration in Heron Ridge and storm damage.

What do callers in Heron Ridge want to know first?

Who runs the crews behind Heron Ridge Water Restoration?

This page is powered by Indy Roof & Restoration, the company Aaron Christy started in 2018. Its BBB profile shows an A+ rating and accreditation since 2019.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.